New Number Extension Rules by Kyivstar
The mobile operator "Kyivstar" will implement new rules for extending the validity of numbers for prepaid subscribers starting February 6, 2026.
According to the operator's announcement, these changes will aid in retaining numbers for active users and simplify mobile service conditions.
The updated rules involve a change in the mechanism for retaining an active number, including the introduction of an intermediate suspended state.
The overall validity period of the number remains 365 days, but it is now divided into two phases:
- the first 274 days from the last account recharge or tariff payment will keep the number active, allowing subscribers to use all services;
- the next phase is a suspended state lasting for 91 days; during this time, subscribers will receive SMS reminders to recharge their accounts to avoid deactivation. While in a suspended state, subscribers can top up their accounts and make calls to service numbers; to restore full functionality, a minimum top-up of 30 UAH is required.
To extend the number's validity, subscribers can choose from several options. The simplest method is to top up the account with a single payment of at least 30 UAH. Another option is to pay for the main service package for four weeks or a month, as well as a daily service package. For users on annual or semi-annual tariff plans, the validity period is automatically extended with each package renewal.
It is noted that certain financial operations do not affect the extension of the number's validity, such as "Extra Money" and transferring funds to other subscribers. The system does not count these transactions as actions to maintain the number's activity.
To check the current validity period of their number, subscribers can use the USSD request *114# or view the relevant information in the "Profile" section of the "My Kyivstar" mobile app. These tools provide quick access to current data about the number's status and help avoid deactivation.
As previously mentioned, the independent French company nPerf recently studied the home internet offerings from Vodafone and "Kyivstar" in 2025, determining that Vodafone provides better services to Ukrainians. According to the study, Vodafone has a higher average download speed of 200.48 Mbps compared to 109.04 Mbps for "Kyivstar". The upload speed is also higher — 196.4 Mbps versus 127.8 Mbps.
