The Impact of Emergency Service 112 in Ukraine

The emergency service 112 in Ukraine continues to showcase impressive results in saving lives and providing assistance in challenging circumstances.

In its two years of operation, the 112 operators have handled over 7 million calls, as reported by Interior Minister Ihor Klymenko.

One remarkable story involves a call from a 12-year-old girl who discovered a gas leak in her home. Her mother fainted, leaving the child alone with the danger. Thanks to a calm and clear conversation with the operator and quick instructions, a tragedy was averted.

Another case involved a man who attempted to take his own life. The operator spoke with him for over an hour, calming him down and dispatching help. He was saved.

The service also receives calls from foreigners, with nearly 700 such calls recorded. Fifty-nine operators are fluent in foreign languages, including English, Polish, Spanish, French, Chinese, and others.

Additionally, there is an option to communicate using sign language via video call. Such calls have exceeded 31 thousand.

“The service also opens doors for veterans. Seventeen defenders, who are unable to continue serving due to injuries or health issues, have become 112 operators. Their experience and composure are invaluable in a role where every second counts,” Klymenko noted.

Service centers are already operating in Kyiv, Lviv, and Dnipro, with a new center set to open soon in Odesa.